I oversee the management of my mother’s medications due to symptoms associated with her Alzheimer’s. Because she lives in assisted living, I work in conjunction with home care. Home care is private-pay care for services not covered under home health. I have hired an organization that works on site, and they dispense medications twice daily. I am responsible for setting up the medicine tray for each week. It sounds simple enough to me.
Despite a set of checks and balances, her medications have not been properly dispensed again. I uncovered the same scenario today that I already encountered twice in the past seven months since moving her. A staff person initialed they had dispensed the medication, yet it was still in the medicine tray. A second issue occurred when no one initialed their work, yet the medication was gone.
My day started out by delivering bad news to my mother about a test done recently that may have uncovered yet another health problem. Now I felt sick, nauseous, a cold sweat settling in as my mind ran in a thousand directions.
Were we correct to blame the erratic behavior on the Alzheimer’s? What about the persistent pains she mentions?
Who is right and what is wrong?
The more I considered the possible implications, the more my fears ran on.
I went through appropriate channels within their system, and notified the director of the facility. I am in a holding pattern until the agency questions everyone involved.
What questions would you ask in this situation?